Customer Service Engineer At General Electric In Mumbai


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Location: Mumbai

Company: General Electric

Roles and Responsibilities

  • All on site life extensions, repairs and inspection-related service activities for installed fleets and supervision for construction and commissioning of new and existing equipment, able to be performed at customer site. Includes onsite machining & generator diagnostics. Able to make Engineering decisions
  • Broadening knowledge of own technical discipline to execute policy/strategy. Includes support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills
  • Requires understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area
  • Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters
  • Requires good interpersonal skills and to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE HealthCare. Explains technical information to others

Required Qualifications

  • B.E in Bio-medical/Electrical/Electronics/Mechanical
  • The role requires 1+year of experience in Field Services & Customer Service Management
  • Extensive knowledge of CT, PET CT, Nuclear, Ultrasound medicine equipment

Desired Characteristics

  • Strong oral and written communication skills
  • Ability to document, plan, market, and execute programs



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